8888 855 220
Job Description:
• Handle customer complaints or problems telephonically.
• Track required information through system & resolve customer issues.
• Resolve customer issues in real time mandatorily.
• Ensure no customer issues remain unresolved.
• Identify and escalate priority issues.
• Make calls to customers/vendors/Drivers if require to convince.
• Document all call information according to standard operating procedures mandatorily.
• Ensure timely prompt and quality services are being delivered to customer by vendors & Drivers.
• Call for Feedback from the customers to ensure whether issue has been resolved.
• Keep system update for supervision & audit mandatorily.
• Ensure zero call drop rate.
• Complete call logs mandatorily.
• Should be ready to work in any given shifts.
• Submit daily work report to TL’s mandatorily.
Education and Experience:
• Freshers can apply.
• Any Graduate.
• Proficient in call center system & should be familiar with call center environment.
• Required language proficiency English, Hindi, Marathi.
• Experience of customer service principles and practices.
• Experience of call center telephony and technology.
• Experience of service industry.
• Experience in a call center or customer service environment.
• Good data entry and typing skills.
Job Location:
• Aurangabad, Maharashtra.
Please mention position name applying for in the email subject line. Shortlisted Candidates will be informed through Email & Phone. (Apply through Email only. No walk-in's)
