OVER ALL SERVICE WAS VERY GOOD. HOWEVER, THE FEED BACK ON DRIVER NAME AND TAXI DETAILS WERE SENT VERY LATE, I.E. I WAS IN THE TRAIN, WHEN THE DETAILS WERE SENT BY MAIL AND I WAS NOT HAVING FACILITY TO OPEN MY MAIL BOX. MAY BE BECAUSE OF DIWALI FESTIVAL. HOWEVER, EXPERIENCE WAS STILL VERY GOOD.
Our driver was not informed that we have a short stopover of 2 Hrs at Anjangaon surji before proceeding to Badnera. He assumed we will reach Badnera in 2 hrs and had made another commitment accordingly. I had very clearly mentioned this requirment to your reps at time of booking. Also, driver was not willing to put on the AC since he was not informed that it was an AC car booking. After a threat to complain, he turned the AC on. This is unacceptable. I think there is a serious miscommunication between you and the contract drivers which you need to correct. Otherwise the service is good on all aspects such as timely updates, responses and a good way of interaction during booking, driver behaviour and car condition.
Tata Indigo
Mahindra Xylo
Tata Indica